home internet service gateway

15 Topics
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The people at 611 told me it would not be terminated until I take the modem to a store to turn it in. I have been to 3 of my local stores and they refuse to accept the modem. Telling me I need to mail it back in the return box they send me. They refuse to send me a box to ship it back. Please help me out of this contract before I have to cancel my t-mobile all together. 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I have heard about the go5G Plane offering and its potential to revolutionize connectivity for travelers, but I would appreciate a more detailed explanation of what this service entails. Specifically, I would like to know: \t Service Features: Could you please elaborate on the key features and benefits of the go5G Plane service? How does it differ from existing connectivity options for travelers, such as in-flight Wi-Fi or roaming packages? \t \t \t Coverage and Availability: What is the coverage area of the go5G Plane service? Is it limited to specific regions or available on select flights, or does it offer global coverage for travelers across different airlines and routes? \t \t \t Device Compatibility: Are there any specific requirements or limitations regarding the devices that can access the go5G Plane service? Do travelers need to use specific smartphones, tablets, or other devices to utilize the service, or is it compatible with a wide range of devices? \t \t \t Data Plans and Pricing: How are data plans structured for the go5G Plane service? Are there different pricing tiers or packages available for travelers to choose from based on their usage needs? Additionally, are there any additional fees or charges associated with accessing the service on board? \t \t \t Partnerships and Collaboration: Could you provide information about any partnerships or collaborations that T-Mobile has established to enable the go5G Plane service? Are there any airlines or other stakeholders involved in offering this service to travelers? \t \t \t User Experience: What can travelers expect in terms of the user experience when using the go5G Plane service? Are there any specific features or functionalities designed to enhance connectivity, speed, or reliability while in flight? \t \t \t Availability and Rollout: Lastly, I would like to inquire about the availability and rollout timeline for the go5G Plane service. Is it currently available to travelers, or is it still in the testing or pilot phase? Additionally, are there any plans for expanding the service to additional routes or airlines in the future? \t Thank you for your attention to this inquiry. I look forward to receiving detailed information about the go5G Plane service and how it can benefit travelers seeking enhanced connectivity while in flight. Warm regards, Danial Vettori. 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Their service has gone downhill bad!!! Can't get any help either.  Can anyone suggest a new service? 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Is it possible to pause our membership for a month or two? Would I keep my gateway til I decide one way or another? Gracias ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"175","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:49598":{"__typename":"Conversation","id":"conversation:49598","topic":{"__typename":"ForumTopicMessage","uid":49598},"lastPostingActivityTime":"2023-09-08T08:22:02.000-07:00","solved":false},"User:user:134439":{"__typename":"User","uid":134439,"login":"Wabjasm","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:134439"},"ForumTopicMessage:message:49598":{"__typename":"ForumTopicMessage","subject":"Cannot log into T mobile account","conversation":{"__ref":"Conversation:conversation:49598"},"id":"message:49598","revisionNum":1,"uid":49598,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:134439"},"metrics":{"__typename":"MessageMetrics","views":359},"postTime":"2023-09-08T08:22:02.000-07:00","lastPublishTime":"2023-09-08T08:22:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently purchased the T-Mobile 5G home internet plan completely online. I created a T-Mobile ID using my phone number and email. When I tried to log in, I was asked to confirm my email and phone number. I had no problem confirming my email, but I couldn't confirm my phone number. The system kept giving me an error message: The number (My phone number) is a MetroPCS phone number. Please visit https://www.metropcs.com to manage this line. I’m confused as to what the issue is. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"495","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:46471":{"__typename":"Conversation","id":"conversation:46471","topic":{"__typename":"ForumTopicMessage","uid":46471},"lastPostingActivityTime":"2023-08-19T15:47:33.000-07:00","solved":false},"User:user:66265":{"__typename":"User","uid":66265,"login":"desacrasa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:66265"},"ForumTopicMessage:message:46471":{"__typename":"ForumTopicMessage","subject":"Never received device for 5G Home Internet","conversation":{"__ref":"Conversation:conversation:46471"},"id":"message:46471","revisionNum":1,"uid":46471,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:66265"},"metrics":{"__typename":"MessageMetrics","views":1329},"postTime":"2022-08-18T05:49:35.000-07:00","lastPublishTime":"2022-08-18T05:49:35.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I placed a order over the weekend and I was expecting to receive my 5G Home Internet router yesterday since it was UPS 2 day shipped. The label was created pretty much instantly and on T-mobiles internal system the item was “shipped” but on UPS tracking it just says the label has been generated.  The T-mobile home internet customer rep. sounds like she is from some place in Indonesia or nearby due to the heavy accent. I feel like I’m getting the run around here and I’m already ready to begin hammering these people to cancel the service since I’m already being billed. Has anyone had a similar experince… what the hell is going on here? Who is at fault T-mobile or UPS? This may be all for naught and the device may just magically show up today  at my door despite not showing in route on UPS tracking. T-force on Facebook told me this… Me - 8:34 AM You sent Home Internet device never shipped and/or received by UPS. Good morning, *! Thank you for taking the time to reach out to T-Mobile's social media team here on Facebook. I'd be more than happy to provide you with updates about your order! I can confirm that the device has left the T-Mobile warehouse and has made it to the UPS distribution center in Kentucky where its journey to you will start! When it arrives, the first thing they'll do is assign it a tracking number, which has already been done: (tracking number here)! Once they've finished processing the package and determined it's route, they'll update the tracking information so you can follow along as it makes its way out to you! I can see that you had the 2-3 business day shipping selected for this order, so I would expect the device will likely arrive very soon after the tracking information updates on the UPS site - if not later today, then likely tomorrow!  Me - All UPS tracking says is that a label has been created. Is it possible its still in route? That's absolutely right! Since you opted for a more expedited shipping option, and the tracking updates do have some delay, its possible that the device may arrive before you even notice that the tracking information has been populated! All I can say for sure from my side is that the device has left T-Mobile and was confirmed received at UPS, but based on my experience with these orders, you won't have to wait long. If they are experiencing delays and your device doesn't arrive by this weekend, then be sure to let us know and we can apply a per diem credit towards your account to ensure you aren't paying for service you were unable to use due to shipping delays. If the device NEVER arrives, UPS will let you know that they've lost the package in transit and are unable to locate it. You can take that notice and reach out to us with it were we have a \"handset research\" process to blacklist the missing device and scrub it from your account so we can send you a replacement without you paying double! ^* ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2934","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:33010":{"__typename":"Conversation","id":"conversation:33010","topic":{"__typename":"ForumTopicMessage","uid":33010},"lastPostingActivityTime":"2023-05-29T11:52:41.000-07:00","solved":false},"User:user:19687":{"__typename":"User","uid":19687,"login":"jalore","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:19687"},"ForumTopicMessage:message:33010":{"__typename":"ForumTopicMessage","subject":"Not able to cancel t-mobile home internet nor turn in router anywhere.","conversation":{"__ref":"Conversation:conversation:33010"},"id":"message:33010","revisionNum":1,"uid":33010,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:19687"},"metrics":{"__typename":"MessageMetrics","views":11840},"postTime":"2022-07-13T15:53:07.000-07:00","lastPublishTime":"2022-07-13T15:53:07.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just got a ride to local t-mobile store to turn in my t-mobile home internet gateway and cancel my account. they refused to take the gateway and said they do not do this kind of thing. only what they sell in the store.  told me to call 611 and have them send me a ups label to send it back to them. So i called 611 they can not cancel my account nor send me a ups label to send my gateway back. But i have to take it to the local retail store to cancel my account and turn it in. what kind of circular logic is this? both are refusing to cancel my service and take the gateway. now i’m stuck with a gateway and no way to terminate my account which i’m sure they’ll keep billing till end of eternity.  And my account for home internet, sounds like from the many csr’s i’ve talked to is horribly messed up. no changes can be made to it either by me or them. And the home internet is a separate account from my t-mobile phone account which is making this much worse and confusing to the csr’s. I’ve tried to be very patient with the csr’s and retail store, but enough is enough. someone needs to step up and fix this. i’ve tried several csr’s they sound confused on what to do. no email or chat really hurts. someone needs to figure something out. hate to have to put a block payment to t-mobile on my bank account due to unending billing. 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To continue, please take Firefox out of private mode or choose another browser. We recommend Chrome, Safari or Edge.   What the heck is going on at t-mobile and why won’t you allow me to use my regular browser anymore?   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"468","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29877":{"__typename":"Conversation","id":"conversation:29877","topic":{"__typename":"ForumTopicMessage","uid":29877},"lastPostingActivityTime":"2023-05-09T05:31:23.000-07:00","solved":false},"User:user:19246":{"__typename":"User","uid":19246,"login":"Dave8087","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:19246"},"ForumTopicMessage:message:29877":{"__typename":"ForumTopicMessage","subject":"devices on tmobile 5G wireless internet","conversation":{"__ref":"Conversation:conversation:29877"},"id":"message:29877","revisionNum":1,"uid":29877,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:19246"},"metrics":{"__typename":"MessageMetrics","views":72},"postTime":"2023-05-09T05:31:23.000-07:00","lastPublishTime":"2023-05-09T05:31:23.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Im a new user to tmobile 5G internet service. Ive noticed some buffering issues as I connected more and more devices to my gateway. What can I do to improve performance? 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