Forum Discussion
Are trade-in rebates just a scam?
Has anyone ever actually gotten any money back for a trade-in? I've been trying to get one for WEEKS now. I've called 4 times and each time I spend about an hour explaining it all again to the next p...
You will find a number of folks in this community that have similar problems you are having. However, keep in mind that hardly anyone is going to post here that they had no problems. Personally I've had a few issues to no issues on trade ins (11 total as a TMO customer) but always managed to get every last penny I was owed. Additionally, one of the issues ended up in my favor and when I reported it, they said I could keep the extra credits. In my personally opinion if everyone who traded in got "scammed", this would have been shut down a long time ago by FCC (as a mobile carrier) and SEC (as a public company) regulators. Officers of Tmobile would also be in prison.
This doesn’t help with your specific issues, but it sounds like it was a manual mistake and not a SCAM so you could reach out to Tmobile Twitter support to get help directly.
