Assurant return damaged device package Empty!!

OMG!!!!!! Literally the same month Sept. when my claim was opened and approved and the same month Nov when the response was "empty package" apparently this is the month when an Assurant employee got their hands on quite a few devices, however for me T-Mobile suspended my 5 lines and my entire family has been without service for a couple of weeks. The reason I haven't gone to another provider is because we have never had issues with the service. However they told me that it would take a week or so for the 2nd level investigation was completed which will be in a couple of day and if my service is not restored, I will go to another provider, keep.all my #s and fight till the end. I know they will send my account to collections but I will call the news, go to consumer agency's, and even get a lawyer, and make a HUGE deal about it, to get it cleared out and out of my credit report. It is obvious something shady went on durint the month of Sept. Everyone with the same issue PLEASE SPEAK UP AND NOT LET THEM GET AWAY WITH ANYTHING!!!!!! SPEAK UP EVERYONE.