Assurant robbed me for my money.

I have been with T mobile for about 5 years now technically 6 with Sprint. I've always had protection on all my devices but have never had to use it. Until last week, I had the worst luck dropped my Samsung 22ultra and the whole screen cracked. It was glitching really bad and I couldn't even use it. My husband put in a claim for me on my phone Thursday and got one email saying it was in progress. I ended up going to T mobile to switch my phone to my son's because I use my phone for work. They told me it would be two days for my new phone to show up. Oh how wrong they were. 3 days latter I called them and talked to 3 different people about my claim and got a different answer from each of them "oh give it 24 hours it will go threw" or "it should be 3-5days before it gets approved" fine I guess I have to wait. The 6th day emailed them twice no answer called them. Now all of the sudden I need an ID picture of the account holder so it can get approved! Are you kidding me?! So I send my ID and my husband's send another email no response......until the next day.....it will be 24-48 hours before being approved. We spend so much money on insurance and have never used it until now and this is what happens....it's been a mess and I'm definitely ready to cancel T mobile and this crap Insurance that does absolutely nothing to resolve problems and just takes money.