Forum Discussion
auto pay problem
Customer since 1998, VoiceStream days. I have had auto pay for years. I updated a credit card number a few months ago as I have done before and no problems until now. I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago. My auto pay did not go through on 9/9 and I had to manually process it. I hope I don't get charged a fee. If i was to go in to update the card number I would not have anything to change since the correct number is already on my account. Frustrating.
Tstephen1 wrote:
I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago.
There are two places to check for your credit card number.
es.T-Mobile.com/offers/samsung-phone-deals
Mi Cuenta
Perfil
Facturación y pagos
AutoPago Y Mi billetera
Personally, when updating AutoPay in my.t-mobile.com account. I delete the old card first. Then add a new card, then re-enable AutoPay.
