Bad Web Promotion

In September I tried to take advantage of the the IPhone promotion with trade no new line. I was able to order one of my daughters phone on 24 month financing but the other it had me pay in full which I did the screen still showed that I would receive the promotion. T-Mobile is say that they can't honor that because it was not set up on bill credits I told them the screen showed 800 promo credit. I was asked if I could reduplicate the problem so i did with my wife phone as I was going to upgrade it. The promo offer doesn't go away or even change the price if you pick pay in full.

I was also told that research would be done to look into this from RJ-S and I never received a call back from Nov 2nd until present. Today I was told that the Back office or other managers don't exist and that the previous rep did not do anything. Here is the correspondence that showing that the research team does have it Also  Freddy - 1247071 is the rudest supervisor and should not be one when I asked to speak to a manager he denied me and said that it ends here