Forum Discussion
Bait and switch pricing, is this the new T-mobile?
I was seeing this is a trend with prior post. I recently split from my family plan and was promised a $55 unlimited plan. Then I upgraded my phone and today (while trying to sleep because I work nights) multiple calls back to back. I finally answer, I was told I had no choice and T-Mobile did not care what phone plan I was promise. I will now be put on a 75$ phone plan. Clearly a bait and switch company, I wonder how many other patrons this has happed to and why t-mobil feels it's ok to strong arm and lie to their clients.
gramps28 asked some great questions. I also haven't seen a $55 plan. Are you talking about our 55 Senior plan on our Planes para celulares Magenta® para adultos mayores | Descuentos para mayores de 55 años | T-Mobile page?
Were you able to look into gramps' and mike's suggestions? If so, let us know!
And the same thing happened to me. On Sunday, November 14, 2021 i saw the $35 offer for Magenta 55+ for two lines but nowhere on the website did it mention what the price is for a single line. Once I was in the store I found out that it would be $45 per month with taxes and fees included for a single line. OK...I get that that the total deal for two lines is $70...$35 each. But it ought to clearly state that and what the price is for a single line.
I just received my first bill and was it for $45? NO, it is $55! I called customer service and Scott, the nice guy on the line started launching into why i might have misunderstood what the deal is and tried to explain it to me. I tuned him out because I know BS when i hear it. So I guess I am supposed to be ok with this, by the way, because I signed up for auto pay and get a $5 discount. Most busy people would just let it go because now we are ONLY TALKING ABOUT A $5 DIFFERENCE PER MONTH since I thought it would be $45, but it is the principal of the thing that galls me. With the discount I now ought to be paying $40 per month.
Also, I told him that I wanted to send an email with my specific complaint to customer service, but nowhere on the website is there an email address. HE COULDN'T EVEN FIND IT! I don't know how the employees can be ok with working for a company like this. The store manager is off today but will be in tomorrow. He will be getting a visit from me. If I don't get some sort of restitution for this, I will be on the hunt for a new mobile service.
I am about to retire and will have more time to spend complaining to and about these companies about their bait and switch tactics. This is a time when social media will come in handy, too. Hell hath no fury as a customer scorned.
I had to speak with 6 different agents before I was finally successfully at getting my bill lowered from $55 to $45. I then discovered I was signed up for paramount plus and charged $4.99...even though it's supposed to be free even IF I signed up? Tmobile sent out a phone after my pos phone screen cracked when I dropped it...with a screen protector. Mind you, it's a significant down grade. But on my bill they show it as part of their "jump" program? They sent to an address I'd not lived at in over 2 years, charged me anyway. Tmobile seems to doing things similar to wells Fargo. Signing customers up for things they don't know about, promising refunds and don't. .I filed a complaint with my local bbb, told they didn't handle the particular office I'd filed against in sandy ut and gave an address in a different state? Next thing I know I'm getting an email from a Bellevue bbb with a response from Jessica with tmobile stating I'm not authorized on MY ACCOUNT AND REQUESTED the bbb close my complaint....and without any inquiry the bbb did!! My next step is the CONSUMER PROTECTION AGENCY, THEN MY STATE'S ATTORNEY GENERALS OFFICE. PERHAPS IF ENOUGH CUSTOMERS CONTINUE CONTACTING THESE OFFICES IN THEIR STATES WITH SIMILAR EXPERIENCES, EVENTUALLY THEYLL HAVE TO LISTEN.
Please, Tmobiles hubris seems to be similar to wells Fargo before the bank was taken down by employees. I too was subject to ridiculous payment amounts if almost $70. I filed a complaint with the BBB, tmobile rep said I wasn't authorized on my own account and requested the complaint closed. I've since discovered that the FCC will take complaints and forward to the merchant. Maybe if enough of us file complaints, we can get results.
Report bait and switch issues to the Attorney General in the state of the store that you bought your your phone in. If you made your purchase online, then report them to the Attorney General of the state that you live in. Keep all the documentation that provides support of the bait and switch.
I have spent hours literally hours on the phone with customer service over the past year I was a sprint customer and migrated to T-Mobile against better judgment and being that I'm 55 and my parents are as well we all went on the same plan because in theory it is going to be less expensive. at the store in Memphis Tennessee unhewn Avenue we were told that since I was migrating from Sprint to T-Mobile that they had an end of month special that two lines at regular cost of 45 each and the third line would be free. I have had numerous people at customer service say yes they say that that's how it supposed to be they're going to fix it right now and nothing gets fixed I've had people in the store tell me yes that was what was supposed to be but it didn't apply to that plan yet the sales associates are the one who put us on the plan they have refused to make a correction stating that it just can't happen because that's already discounted. Well it's odd that's already discounted because the 55+ plan now is less than $55 a month so T-Mobile is this another lie another bait and switch how many people have you screwed over and chase off you've gotten so big that you don't care about your individual customers it's only the volume that you were interested you shame on you I would love to join a class action suit against T-Mobile when you make a promise to customer follow through with it even if it's wrong you have to follow through with it don't get them to sign up for it and then after the fact say oh sorry we can't do that. Train your associate train your managers this was a manager that quoted these prices to all three of us. And I know I'm not the only one that has the same complaint shame on you T-Mobile taking advantage of senior citizens veterans first responders do you know when you can for a dollar.
It's gonna get even worse in November. Hope you do not have a financed phone.
pphw wrote:
It's gonna get even worse in November. Hope you do not have a financed phone.
it also says how you can opt out
LisaMarie wrote:
I have 3 FB Pages, 2 Insta accounts, and I tweet like a flock of birds. I have over 18,000 followers on one accout. EVERYONE WILL KNOW!!!
And they still do it.... we are doomed as a society
This whole chat room sound like a good foundation for a class action lawsuit against T-mobile.
