Being charged for device tmobile received but cannot locate

MJeep13 wrote:

I also returned a home internet device they state they can't find but I have proof of delivery using the tracking from the return label THEY PROVIDED. So I know they have the proof of delivery too. No one will allow me to send the proof of delivery to them or give me an email address to send it to. They are turning a blind eye and billing me $370+ anyways.

This just happened to me yesterday!  2 months ago the package was confirmed delivered by UPS to their wearhouse. They are claiming the wearhouse received the box but didn't scan in the item, therefore I owe them $402!  They say i cannot open an investigation with UPS and they claim they cannot contact their wearhouse to see what happened to the package. They threatened to send me to collections if I don't pay for an item they clearly received and gave me no recourse except which payment methods to use. After reading plenty of complaints that others have had the same experience, I'm taking action.

 I've already contacted the FCC, and I will follow up with the attorney general, BBB and spread the word on social media that t mobile must be doing so bad they are scamming their customers!