Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
I am going through the same nightmare. I switched 2 phones from Sprint to TMobile in April 2020. I paid off the 700 I owed on my old phones and sent them back using their USPS label. I didn't find out until August that the phones had not arrived and now want to charge me 1500 for the new TMobile phones. I have called them non-stop, they checked to see if my old phones are being used but it was determined that they have not been turned on since April. The two phones must be sitting somewhere but no one can find them. Problem is they are charging me and will ruin my credit if I don't pay. Very frustrating!!!
