Being charged for phone after returning back to Assurant...

Jefflainey wrote:

This nightmare is happening to me. I have auto pay and they took 885.00 dollars out of my account. I have been nonstop calling saying it will be resolved and it never does. I feel robbed and have no rights. I can not miss anymore work over this. I believe this is their plan to wear you down so you give up. This amount has hurt me in so many ways. I just don't even know what to do anymore.

kamandu wrote:

scm0756 wrote:

I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insurance anyway stating they can't find it.  I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens.  None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it.  Spread the word to not use T mobile and not to let them talk you into their insurance.  I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threatening  collections.  So frustrating.  

 

 

I am going thru this same issue, since July.  I am going to file a complaint with BBB. I think we should all get together and file a class action lawsuit. 

I completely agree! Class action 👍