Being charged for phone after returning back to Assurant...

VMack wrote:

Going through this right now! Assurant accidentally sent me 2 phones after my phone was stolen back in Nov 2022, i sent the extra phone back and it was delivered Dec 5th, but I'm being charged $900 for the phone by T Mobile because Assurant is saying the phone hasn't been scanned in. I'm exhausted it's now April!!! And the charge remains on my account. I've spoken to countless reps both at T mobile and Assurant month after month with no resolution. Every month my service is threatened to be disconnected and i have to call in and explain this story over and over and a T-Mobile rep has to push my account out until Assurant credits my account. Assurant is such a scam! They've confirmed the package was delivered but still won't credit my account. Now i wake up this morning and my service is disconnected and i have to call in to explain this whole story over again to restore my service! 

 to anyone dealing with this issue....you must escalate it to the escalation team or retention team. The regular customer service will not solve the problem!! After weeks of dealing with the same BS from Assurant I got fed up and called the corporate office and the receptionist sent me to the escalation team. The rep literally handled my issue in 15 minutes, she stated that Assurant is a 3rd party charge and all 3rd party charges can be removed. Have all your info avaliable like the name and address where you dropped the package off to be sent to assurant, approx date, tracking number if you have it, and model of phone so they can look up IMEM number. Don't waste your time with the chat and regular customer service reps. I was given a case number and a guarantee that the charges would be removed in 12hrs and even set up a follow up call for the next day to make sure that all my needs were addressed. The number below is what the Escalation Rep gave me to contact her from hours 6am-10pm central time.

1-888-211-4727