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Being ripped off by Tmobile.
Scam company knowing senior citizens are vulnerable. Free phone offer, checked it out. Sold on a new flip phone, storevthen offered me freevpromotiin forbthatvweek, ear budsvand a galaxy watch . My budgetvwas $115 max. Ran the numbers with sales rep on piece of paper in store he told me that I'd meet my goal no problem after signing up for auto pay. What they don't tell you is additional cost forbinsurancecwhich I jevervaccepted and a fee for buds and watch I alo decidedvsincebthty werevdo helpful to get the homev internrt box which was around?50/mo
First month bill arrived via text doublevwhat I wasvtold called CS, very. Icevon phone she checkedvevery5hing and told me it takesvupbto 3 billing cyclesvforvall the promotions to catch up and not to worry. They balancevoutbto where bill should be. 2nd bill month2, anothervhighrtvbill $218 , not $115 . This CS very friendly, but checked and told me sll these extras I'm being billed for like watch line, insurance etc...eliminating insurance she got it down to $171/mo. Still not what my budget is. I then had her putting a complaint for me and request mailing of my bill so I can review it on paper. I know if I hope to store they are going to hit Meredith somevextra charges for canceling. They are useless as well due to high turnover in local stores and barely understand some of them. Bad experience continues but bad taste for Tmobil haunts me still. Also domeonevisvdipposed to make contact from its Corp office. Nothing so far. They lovebto text us and more confusing especially for seniors
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