Forum Discussion
Being screwed on our billing
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how o...
Kerryinbcnv wrote:
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how our monthly payments got jacked up to $180 a month. WTF? Is that how T-Mobile does business? Telling us that our bill will only be $70 a month and since we're doing the auto payment they tack on additional costs without letting us know? This kinda piss me off!! Can anyone tell me why this bull**** is happening?
What is the break down of charges on your account. Your bill should explain what you are being charged for. Contact T*Force through Facebook and get a clear understanding of what is going on with your service. As much as we would love to help you there is nothing we can do to help.
Early June 22 signed up for home internet and agent told me of several promos if I also moved our 3 mobiles to T-Mob. So I went for it: 2lines of Magenta 55+ ($35x2 with autopay), third line free; and $20 off of 5g home internet (50 with autopay, less $20). So am expecting a monthly bill of $100, but after 2 bills of $175 and $150 am nowhere close. I was on calls with support for a little over 5 hours in June, with more than a dozen agents, and am promised that there will be an adjustment within 7-10 days (one person said 2 billing cycles). I'll wait for another month to see if corrected, but expect I'll need to cancel. My old cell provider has terrific customer service, and I'll gladly go back. By the way, each time an agent agreed to the adjustments I was promised an email summary. Still waiting...
