Forum Discussion
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!
Same here! I have been tried many time and No luck. If I switch bill to Mailing, they will charge $1.99 for detail bill. I have paperless option and I set up for receiving bill through email, but I never received email either. I set up auto pay, so I paid but I could not see detail bill. They should fix the bill and pay.
What browser are you u sing? Do you have script blocking enabled in that browser? I have no issues accessing my bill and paying it when using Microsoft Edge or FireFox.
I am using Google Chrome and I don't have problem to view the amount of the bill or to pay online. The problem is when I click view bill (detail of the bill) or download bill, then the site shows searching, searching forever, never show up.
same exact issue for MONTHS!!!! TMOBILE SERIOUSLY WHAT ARE YOU GUYS DOING??? HAS ANYONE FOUND ANY WORKAROUNDS???
Contacted support many times. I can't review my bill since February 2023. Really annoying. Using direct page link, I still can view and download previous bills till January 2023. Can you please fix it already? Tried all browsers: Firefox, Chrome, Edge - useless, same problem persist no matter which browser you use, including T-mobile app. FRUSTRATING
I have a business account. I need these to submit for our accounts payable information. I also have not been able to do this since around February. This needs fixed.
I have a business account too. I haven't seen the detail bill since February 2023. Please fix this.
Not sure if this is only affecting business accounts… Same issue, can't access my statements online or in-app and just get a perpetual spinner. This is a major issue and it's hard to believe T Mobile is unable to fix it… Called a rep who said they'd email me my statement in 24-48 hours but it's been almost a week at this point as well...
Same exact issue. Have you noticed that when it takes you to look at your bill, the site (address bar) starts flipping screens and redirects you? When you pull up the address it is a mile long with all kinds of weirdness in it. That tells me it's hacked and redirected and people do this to ride off your account, use your data. Try to figure out if someone has a business account off your line which they can have an entirely different address connected to it or they can add an esim without you knowing it or set up the "digits' and you have no way of knowing.
Same issue here!
