Forum Discussion

davidintheusa's avatar
davidintheusa
Network Novice
Hace 2 años

Billing prior to activation

Purchased post paid plan on 2/14/2023

Activation date 2/27/2023

Auto pay $70 on 3/6/2023

Credit for portion prior to activation (temporary number) shows on bill $-44.22

Credit is never actually subtracted.

Not a “post paid” plan as billing happens mid cycle.

 

I was out of the country when I placed my purchase ordr for T-Mobile service.

I had no means of accessing the T-Mobile network from 2/14/2023 to 2/27/2023.

Why do I get charged for this period?

The prorated cost is provided by T-Mobile.

 

How is charging for a service not provided legal?

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Activation date is the start of the service.  T-Mobile does not bill for partial months so any partial month would be billed as a full month of service.  For postpaid, the first bill will more than likely reflect two months of services and any others applicable fees.