Forum Discussion
billing system is not working - website, app, call center and store
Very frustrating that I am trying to upgrade both my watch and cell phone, and for over a week T-Mobile app, call center, website and in store give me the same “error message” cannot process payment,...
MidTownMiami wrote:Candyspider wrote:I'm having the same issue. I've tried on the app, website and called! The customer service rep tried two of my cards and neither worked! The card I use for auto pay wouldn't work either, citing that the billing address didn't match the cards. This needs to be fixed asap!
This has been happening for me for almost 2 weeks.
Yeah I had the issue for a couple of weeks too. I ended up upgrading through Best Buy. I linked my T-Mobile account and it worked just fine.
