Forum Discussion
Bought 1GB on phone but doesn't connect to interenet?
I don't have internet normally on my phone, but I purchased a 1GB, 1Week pass for $10 yesterday. But so far I still don't have any internet. I need internet tomorrow in an area where there's no Wi-Fi...
You should have the option to turn data on in your line settings. If you don't you will need to contact Tmobile support to add it back.
You may want to check your APN settings to make sure it's set to Tmobile.
gramps28 wrote:What type of phone do you have? What plan do you have? We need more information to help you.
Pixel 4a (the 4G version) non-carrier (bought from Google directly).
Simple Choice 2Gb per month plan,
which later I was promoted to unlimited data by T-Mobile,
which later I stupidly at one point wanted to have a break from the internet, so opted out of data only to find I cannot turn data back on, neither unlimited nor 2Gb a month, I did this over a year ago.
so I thought I only really need mobile data from time to time, so I thought I'd just buy a data pass, which is right there in the account options online and the $10 for the data pass was apparently added to my monthly bill. I also got a text message saying it was added to my phone. "Thanks you for purchasing a T-Mobile 7Day 1GB USA CAN MEX Data Pass, available for use as of 04/27/2023.
I can see my add-ons on my.t-mobile.com:
I can go to my line with my phone number. I have 4 lines on the account, the others have unlimited data still, but this is the page "Manage data and add-ons" under my name and phone number.
Monthly data only has one option “No Data.”
Under that it says “One-time Data Pass” and under that the first part says “On-Network 1 Week - 1 GB, Available for 5 days 9 hours.”
Under that are options to buy more Data Passes, then Cloud Storage Options then Services for my line.
