Forum Discussion

mr_l84's avatar
mr_l84
LTE Learner
Hace 2 años

Bought 1GB on phone but doesn't connect to interenet?

I don't have internet normally on my phone, but I purchased a 1GB, 1Week pass for $10 yesterday. But so far I still don't have any internet. I need internet tomorrow in an area where there's no Wi-Fi. I've restarted the phone (Pixel 4a) many times but to no avail. What should I do next?

  • You should have the option to turn data on in your line settings. If you don't you will need to contact Tmobile support to add it back.

    You may want to check your APN settings to make sure it's set to Tmobile.

  • What is this autopay discount? It says on the Essential Savings I could save $5 per line. Would that make it $80 per month? That would be a nobrainer if that's true!

     

  • HeavenM wrote:

    Good looking out for those new plan deals! I was reviewing the details between the two plans and it does look like a smart switch because of the small price difference and you get your data back. 

    The autopay discount is automatically applied to each line if you sign up for autopay with a debit card or bank account. If you have autopay using a credit card, you would not be eligible for the $5 off per line. The $100 plus taxes and fees price that you see is including the autopay discount. If you don't have autopay or are using a credit card for the autopay, then the price for the 4 phone lines would be $120 plus taxes and fees. 

    Thanks! I just switched to a debit card, so that should fix that. (I figured that it was $100 with the discount, so thanks for confirming this).

    Of course I also switched to the Essential Savings plan after 7 years on the ol’ Simple Choice plan, and 10 years on pre-paid with T-Mobile before that (we started in either 2005 or 2006).

    As soon as we get the Wifey’s Pixel 7 Pro in we’ll be all set!

    ¡Gracias por tu ayuda!

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad

    Love to see that all is working!! Thanks for taking us on the adventure of figuring things out and making sure you have data!