Forum Discussion
Broken website - Oops we hit a snag and more! grrr
Hello, as many others have posted I have encountered the Oops we hit a snag error when trying to upgrade or buy a new phone my issue occurs when I try to change my shipping address during checkou...
Sorry to hear you're having so much trouble. Debes Community-2153 so we can have our Tech Care folks file a Help Desk ticket for this issue. That'll get our web folks involved and get this fixed.
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes.
Customer Service couldn't make the change either. They said they would enter a ticket for it.
For people who have an old billing address in their account and can't change it, this is making online payments, credit approvals, plan changes and ports fail.
