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getting F451 Error on Browser & Phone App","conversation":{"__ref":"Conversation:conversation:104442"},"id":"message:104442","revisionNum":1,"uid":104442,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:130266"},"metrics":{"__typename":"MessageMetrics","views":2529},"postTime":"2023-10-12T12:11:15.000-07:00","lastPublishTime":"2023-10-12T12:11:15.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been getting the F451 error “Uh-oh, it looks like we have our wires crossed. 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But other time it works. Can anyone tell me why? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"137","kudosSumWeight":1,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:24664":{"__typename":"Conversation","id":"conversation:24664","topic":{"__typename":"ForumTopicMessage","uid":24664},"lastPostingActivityTime":"2023-04-21T20:47:43.000-07:00","solved":true},"User:user:22433":{"__typename":"User","uid":22433,"login":"magenta1567626","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:22433"},"ForumTopicMessage:message:24664":{"__typename":"ForumTopicMessage","subject":"Broken website - Oops we hit a snag and more! grrr","conversation":{"__ref":"Conversation:conversation:24664"},"id":"message:24664","revisionNum":1,"uid":24664,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:22433"},"metrics":{"__typename":"MessageMetrics","views":2516},"postTime":"2019-11-05T23:31:12.000-08:00","lastPublishTime":"2019-11-05T23:31:12.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, as many others have posted I have encountered the Oops we hit a snag error when trying to upgrade or buy a new phone my issue occurs when I try to change my shipping address during checkout for the Note 10+ I even tried to reply to another thread that had same issue and I couldn't even reply to that support thread this support website and the main site are so gd damn broken. theres threads from OVER A YEAR AGO!!! Seriously dude I have been having this issue for like 15 days now I just want to upgrade my damn phone also my issue is I don't have the physical credit card with me its back in Houston and Im in NYC and I wanted to update my shipping address to have the phone shipped here and I cant have it changed to reflect the address here in NYC and it is getting so frustrating I tried what that person above said to use old ZIP but I don't have any luck. 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When we switched, we were told that we would get a $200 rebate for each line ported over. When I go to promotions.t-mobile.com I am able to enter our phone number (the one the account is set up under) and sometimes I can log in. However, once I either log-in or even just put the phone number in, I get a message that says “whoops, something went wrong”. We have tried for a couple days at separate times but we can’t get passed the log in phase. Is there something I am doing wrong on my end? Is there a phone number I can call to get this done? This is extremely frustrating because we would get about $1000 in rebates and we have a time limit to submit the claim. 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We transferred our 4 voice lines to another carrier and only have the 2 home internet lines left with T-Mobile. Since one of our voice lines was the account login, they closed down our account access. We are trying to get account access using the home internet #’s, but keep getting the error code below: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later. We have had multiple phone conversations with T-Mobile and also multiple chats through FB Messenger. The problem has not yet been resolved and we are still unable to view our account. Does anyone have a solution to this? Or if T-Mobile employee sees this, can you please help? We just want access to our accounts online to view transactions and to make payments. 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