Forum Discussion
Calling a US number when they are overseas results in charge
My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone nu...
Same, here just got off customer service. I had a call on my bill to a US number, yet the destination was given as "Germany". Four minutes for $12…
When I asked for an explanation, customer service was telling me that the person must have been in Germany. I then said that this didn't make sense -- I was calling from my US number in the US to another US number. How would I be able to know where that person was and why would I have to pay for this person to be abroad (as opposed to the person who was receiving the call). They just said that this is the policy and that I could block international calls if I wanted to (which of course doesn't make any sense).
In the end they refunded me the $12 as a “one time” courtesy but clearly that “policy” can’t be right or legal.
