Forum Discussion
calls from jail
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
Been having same problem with tmobile with receiving calls from inmate. Called prison, icsolutions tech support, tmobile tech support to file 2 trouble tickets. I finally gave up and purchased 2 Vtech handsets with voice over internet protocol landline. Landline service provided by Xfinity for less than 10 dollars per month. Have received all calls from prison facility!!!! with much much better quality.
I also am having this issue for the last couple days. It isn't every time my husband calls but he said he tried to call me 2 times yesterday and I didn't answer. I don't show any missed calls from him and my phone never rang. This is an issue that needs resolved (last thing I need is my hubby thinking something crazy!)... And when your in there you always think the worst!
I called Tmobile and there was some sort of block on the account even though I removed the scam blocker and added that number to always come in. It started working better but its not 100% my husband has to try 3 times for it to Connect. Frustrating!!
This is happening to me, currently. They "fixed it" and now I'm back on hold to figure out what is going on. It's a huge inconvenience and I'm contemplating switching back to Verizon. Super annoyed.
Try reaching out to the T-Force Team via Facebook or Twitter. They are a tier 2 support from the start.
Same issue and it is also does not connect when I hit 0 to accept call! GTL finally helped me do the spam unblock…worked for 2 calls now back to not being able to accept by pushing 0 or the calls not showing up at all! GTL says the system is not hearing the 0 being pressed. But it works for any other calls I have to push numbers to connect. So frustrating. I had to do #632# to turn off spam block then GTL reset acct and it's happening again today. They are positive it is in the TMobile network that is causing the issue. But can't seem to find a solution or answer.
I also bought a new phone…could have saved the money and kept the old one! Really irritating.
Sheaster05 wrote:
This is happening to me, currently. They "fixed it" and now I'm back on hold to figure out what is going on. It's a huge inconvenience and I'm contemplating switching back to Verizon. Super annoyed.
What was their fix? Many people are having the same issue.
Well I called T-Mobile and they turned off my spam blocker saying that may be the issue but if it doesn’t get fixed I’ll be getting a different provider
Allyn wrote:
Happening currently. Turned off spam block and it worked twice. Ticket has been sent to their engineers . Worked this morning but then not this afternoon. This is so frustrating.
Definitely frustrating!!! It's been working for me recently but who knows if the fix is permanent. I'm sick of it quite frankly
I cannot receive any jail calls at all at first i did 1 call and now I can't. My brother says when he tries to call me it doesn't even ring. It won't let his call go through to me. I have called T-Mobile about any restrictions and they say they turned off spam. It's been a month and all I want to do is receive calls from my brother. I did set up an account with the jail and still won't let him call me. I even went to lengths of changing my phone number. I just want this resolved.
