calls from jail

I'm having this problem also. I've called T-Mobile and they turn off spam block but still doesn't work. I have a family plan with my dad and he is able to get the jail calls. The only difference is that I have an iPhone and he has an Samsung. I don't know if it has anything to do with that. 

First and foremost I would love to add fuel to this fire..…

Someone I care about was recently incarcerated and for over 24 hours i went crazy thinking they hadn't even attempted to call me. Well to find out by one of their family members they had CALLED ME NON STOP felt like a blow to the face. So I researched this and the next day decided to call tech support, while I quoted most of your guys issues, I was given the run around. So I hung up...and was texted by tmobile the problem didn't exist/should be resolved...I didn't buy it. So I went into VERIZON and mid having convo I actually recieved first call ever from loved one.... so I left assuming problem was resolved. Since then have recieved ZERO CALLS BUT CAN SEE I MISSED ATTEMPTED CALLS...IM GOING TO TAKE THIS AS A SIGN...ONLY CALL I RECIEVED WAS LITERALLY IN VERIZON BUILDING READY TO SWITCH. AND TO TOP IT ALL OFF, I LEFT AND DIDNT SWITCH AND GAVE TMOBILE The BENEFIT OF THE DOUBT..…

SCREW THAT. SWITCHING FOR REAL TOMORROW 

Maddytaylor01 wrote:

I’m convinced it’s a T-Mobile issue.

Right u are, only tmobile too...

Have anyone figured this out yet? This is completely frustrating not being able to talk to my loved ones that's incarcerated I tried to talk to gtl and t mobile nether one of them have any idea what's going on I'm about to just switch over it's just t mobile atp

This is disheartening to see how long this has been a problem and T-Mobile still hasn't bothered to resolve it.  I also called T-Mobile tech support with the exact same issue and was told that it was because I had enabled an app called Scam Shield.  I had never done that but they told me they had disabled it and reset my phone and I was able to receive one call.  Now, I am back to the same problem and it doesnt even show the attempted call in my history at all.  Perhaps T-Mobile has gotten so big that they dont care if they lose customers.  Sad but customer service is a rare commodity now.

Y’all mind as well get new phone because there not going to help I went into t-mobile store talk to support tec on Facebook done everything and still in the end I have get new phone

I'm having the same problem for the past two weeks calls don't go through. I called securus  I called to T-Mobile and nobody could solve the problem. It's very frustrating when you cant receive calls from your love ones that are incarcerated. I even change my phone still the same problem 

Has this been solved for anyone? This issue has just started happening 2 days ago & it's pissing me off! I've been on the phone with securus & tmobile and it's just the blame game. I can see on the securus app there are calls attempting to be made , but they're not coming to my phone… Tmobile has took off all call blocks, i downloaded the shield app & set it to always allow calls from securus, it's still not working! This is so annoying. The only solution I can come up with is to change carriers .

Rachela1009 wrote:

I am having the same issue it has been 6 days now and it's ridiculously frustrating nobody has answers. Did anyone get it fixed or what was your results? 

Only for his call not anyone else it won't ring and will show missed call and voicemail notification. 

I've tried everything been on phone for hours with gtl connect network, tmobile customer service even went out and bought the latest new phone, upgraded my plan to magenta, changed the sim.card out, and have no blocks no spam calls no do not disturb no airplane mode etc etc. I am beyond over this issue. Someone know anything? 

I been on /off phone with the prison, securus tech n wit straight talk going on 3days.Theres several reasons i was given on why n several potential solutions to try. Heres a few:

*Make sure ur not u dnt have Google voice connected to ur phone 

*Make sure ur "screen spam" is off but u may still hafta call ur phone carrier n tell them u want the spam on medium or tell them the phone # is a valid # n want calls to come thru

*Add the # in ur contacts  They say if u do that it shld come thru 

****NOTE: Ive done all im listing n believe me so much more.I had my inmate added on contacts, block calls off,screen calls off,spam calls off,I uninstalled n reinstalled 20+times,signed outta Google,a different browser,etc etc, 32strait hours of etc,etc  Anyway

*Make sure the # is in contacts in every site as in Google,chrome,Android, etc  Whatever can save ur contacts u shld have them ea have ur contact list

*Soft reboot

*Hard reboot

*Shut on n off ur phone

*Everything n anything u can think to try.I was told turn on then off airplane mode for a few minutes n is where i was headin but ended up in app setting where i been 20x's already.So again,went into ea n every app makin sure notifications were on, phone on vibrate on the loudest ring tone available.The one thing i wasnt readin right,i jst assumed ..was permissions..i COULD NOT believe what i was seein. Im assuming bc this phones a 12 or 13  n has everything thats usually really nothing thats useless to most everyone including this updating it does every single night.Many times afterwords the phone acts out n does some pretty crazy.This time, it took over half of the 100+ apps n changed permissions.It wasnt easy getting those permissions back.It wasnt strait forward like it shudda been.I cant tell u how many other apps i had to open n grant permissions for, jst to get the phone privileges back to securus. I think the only 2apps that had permission for all was google n settings which i had a hell of if time finding the app that wld take most their permission away.

Sorry i drug this out.Cuuda as easily said "hey, make sure u check ur apps permission". Truth be told,i dnt even kno if thats what the issue was bc she hasn't called n we not gettin along that well right now i prob wldnt pic up if it did ring.So sad, really. There prob a few other things u can do....oooop.. ALREADY did hahaha. Been 2yrs since ur incident, 12 hrs since mine.Maybe u get get a chime when i push send  maybe u come back n give me a list Either way, hope ya figured it out,i hope i figured it out too!! Take it easy Have a nice day 

I've had Sprint/Tmobile for 18 years and about to switch to cricket since they don't have issues with Securus calls. I was getting calls no problem for a good month and now it's hit and miss. Can't get calls after 7pm and what doesn't make sense is my son gets calls and we are both on Tmobile only difference is he has iPhone I have Samsung s22. Securus sucks and Tmobile blames them. So frustrating! Anyone with a solid resolution?