Forum Discussion
Can someone explain "Updated Terms and Conditions will take place May 15, 2023" in plain English?
Okay, so I read the summary about these changes, which include things like:
“Most notably, the changes: Include additional details about our informal dispute resolution process, including what information need to be included in the Notice of Dispute to begin that process. - Is this “informal dispute resolution process” customer friendly or is it a bureaucratic nightmare where you can’t win?
And: “Provide more details about, and in some cases changes to, the rules and process governing any arbitration between us, including how the arbitrator is selected and what the arbitrator is permitted to do, our respective responsibilities for the payment of arbitration filing fees, and the relief that the arbitrator may grant.” - Okay, what are the important details? Will the arbitrator be more biased against the customer?
“Your account may still incur charges (that you are responsible for) while suspended and if your Service is reinstated, you may be charged for the reconnection.” - This sounds bad. How bad is it?
I don’t know how to make heads or tails of all this vague information and I don’t have time to read into all the fine print.
From a third party perspective, are these changes in the terms and conditions a negative change, a positive change, a mix of both, or is it all largely irrelevant?
What are the things I need to know as a T-Mobile customer?
gramps28 wrote:
I haven't received anything about the changes but it's not the first nor will it be the last.
Tmobile is probably trying to streamline their policies on arbitration.
As for the reconnection there's always been a charge coming back from a suspension of an account.
The Terms and Conditions updates can be found here.
It's always going to be in favor of the one issuing the terms. First thing I noticed is that Tmobile nor any other carrier guarantees service. There's always reasons why. Go figure.
“Tmobile is probably trying to streamline their policies on arbitration.”
Yeah, streamlined in their favor or the customers? Probably in their favor. I should just switch back to MetroPCS. No contract. No nonsense.
“As for the reconnection there's always been a charge coming back from a suspension of an account.”
Yeah, MetroPCS has T-mobile's coverage but no "suspensions" or charges during suspensions or for reconnecting. It's month-to-month. If T-mobile wants to keep customers, it shouldn't start becoming more like Verizon with B.S. charges and a difficult resolution process you have to go through in order to get them removed.
I got charges for two calls to an Australian number when I have never called any non-U.S. number my entire life. I didn't even bother fighting it for the $20 because it wasn't worth my time. Never had any problems like this with Metro. I'm not renewing my contract.I haven't received anything about the changes but it's not the first nor will it be the last.
Tmobile is probably trying to streamline their policies on arbitration.
As for the reconnection there's always been a charge coming back from a suspension of an account.
