Forum Discussion
cancel line/contact cust service
Why has tmobile discontinued online chat? Calling cust serv isn't even a realistic option with wait times. I simply want to cancel a line I don't use and I have never used. Please help!
You can only cancel a line by calling customer service you can try canceling the line by using messenger on one of Tmobile’s social media accounts.
for what its worth though that line you have never used shouldnt be costing you anything anyways.
with that being said though online chat is hit and miss depending on the time of day and how backed up they are.
theres contacting TMO through either Facebook or Twitter as well. this starts you with tier 2 support over the call in tier 1 support agents.
