Forum Discussion
Cancellation dirty tricks
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn't make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred if I canceled mid month.
genegreen wrote:
Switched to another provider on the 9th day of the billing cycle. Had no clue those tricks are possible today. But they are! No refunds. The rep apologized for her company.
you should probably avoid looking at the new carriers site then...
Oracle99 wrote:
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn't make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred if I canceled mid month.
Lies I had been chatting with a representative on the app and told them what was going on and told me and the end of my billing cycle my phones that I don’t use will be cancelled and removed, but you have chat directly in the T-Mobile app itself!!!!!!!! As they have to access your account on their end, where as you chat else where’s they won’t have access
Still up to the same dirty tricks. The rep told me I'd have to pay a full month and 1 day more before canceling. It was on the last day of my billing cycle. I googled TMobiles terms and sure enough they totally tried to scam me. As long as your in your current billing cycle you can cancel. It's hard enough that I was barely able to understand what they were saying. I found my self apologizing for not being able to understand them with out tons of requests to repeat. Seems like it wasn't me that should of been apologizing. Back in the golden years this was a non issue.
But then to also try to scam people who try to leave by sucking them into an extra month they didn't need to pay for! I'm super glad I left TMobile after all this and after the stress I went through, they guaranteed I will never come back. Been with them since 2008. Lost me for good after that s&#% show. 0 stars TMobile. Does not recommend.
Oracle99 wrote:
Which just makes what the Phillipines reps were saying dirty tricks. T-Mobile is trying to not just get us to not cancel a line - forcing us to call where they can try and talk us out of it - they are trying to get a little extra money if they can't talk us out of canceling. Suspending a line adds a charge. Cancelling at the start of a month due to a lie about a charge for cancelling in the middle of a month adds another month bill. This is stealing. And EVEN WORSE - THE SECOND REP NEVER CANCELLED THE LINE!
This sounds entirely account and almost identical to every interaction with the company I've had in the short SEVEN MONTHS they've been financially abusing m--in the 7 months they've been my cell carrier. Pardon me. 😏😫😤🥹
im sorry my experience ins't an isolated one. Let's make them give back some of our money since they can't give back the hours wasted trying to sell us blatant lies and stupidity.
pleasecancelmyaccountTM wrote:
These people are crooks. I spent an hour on the phone today trying to get someone to unlock my handy dandy Takeover Protection, which they sell to you as a free service when you buy a phone, saying it will keep people from hijacking your phone number. What it will really do is allow TMobile to hold your phone number hostage not allowing you to switch to a new carrier while they make you jump through all kinds of nonsense hoops in order to turn their wonderful "service" off, sitting on hold for 15 minutes at a time while I get juggled from one customer service agent to the next. I can't wait to get away from this company. I have been with TMobile for 17 years straight, they should be rolling out the red carpet for me and instead I'm getting this nonsense runaround about removing a simple function from my phone. This is horrid customer service and I will not give these people my money any more.
So do you think they think we're really that stupid or do they know we know what's up and they just don't give a shit/do it anyway? Serious question. Their tactics are so obvious it's like their policies were written by a classroom full of freshly pubescent teenagers bored and feeling a little twisted after they all got detention the same day.
Same here... I called to cancel a line that the phone was stolen... I was told why don't you suspend the line and wait to see if the phone gets returned to you... But you don't want to cancel the line, your phone is insured... Make a claim on it that it was stolen and the phone will be replaced... I said ok, I made the claim and I am told to get the phone replaced I have to pay $280... I said the phone was already paid off, it was mine... The rep says well the $280 is to pay the insurance on the phone... I said why do I have to pay for insurance again when I pay for my devices to be insured on a monthly basis... The rep says oh that monthly payment is to insure your devices, but these $280 is to add more insurance on the stolen device only... I said why would I want to add more insurance if its already insured... It was bad enough I was having difficulty understanding her... I said what never mind I will go to the store and speak to someone I will understand... No disrespect but I don't understand what you are saying... I went to the store and was told its not $280, its $200 to pay for the new phone... Because its insured you don't pay full price for the phone, you only pay $200 for a new one... I told them what the rep told me on the phone and they said oh no don't call to make a claim come in to the store and we will help you with it...
