Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde".
Customer Service was no help. I was told that there was an update going on and to try again later.
I also tried different browsers and changed the password. Problem not solved.
Can anybody help resolve this?
¡Gracias!
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
prepaid.t-mobile.com does not work for me. When I tried to refill, my phone number of more than 10 years was declared not legitimate. I just bought a new phone from T-mobile last month with the same phone number. It appears that T-mobile is discriminating against its legacy prepaid users.
What browser are you using? Do you have any popup blockers enabled? I just loaded the page and signed into my account using Edge.
I was having the same issue using Firefox on a Mac but it looks like Safari works fine.
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
I had the same problem using Microsoft Edge and Chrome, but I was able to log in using Firefox.
PsstZero wrote:
Hey everyone, try this.
I have a prepaid account, so I’m not sure if this will work for post-paid accounts, but, in your web browser go https://t-mobile.com/refill
It should take you to a page to enter and confirm your mobile number. Then hit log in and it should take you to your account so you can make payments.
Let me know if this helps!
Man it doesn't work for me, takes me straight to the wires crossed page. I hate this, can't use the app, can't use the website..
Cassykush wrote:
PsstZero wrote:
Hey everyone, try this.
I have a prepaid account, so I’m not sure if this will work for post-paid accounts, but, in your web browser go https://t-mobile.com/refill
It should take you to a page to enter and confirm your mobile number. Then hit log in and it should take you to your account so you can make payments.
Let me know if this helps!
Man it doesn't work for me, takes me straight to the wires crossed page. I hate this, can't use the app, can't use the website..
Damn, sorry about that. I really thought I was on to something with this. If I find/hear anything else. I'll be sure to post it here.
gltreefr wrote:
It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky "wires crossed" errors.
Thanks!! This works for me
I have been getting this for 2 weeks. Using safari on my iPhone and iMac. Called support and zero help. I am outside usa and tried with VPN also. Throes the chat. That was useless
what is the issue
Well, that's weird. I use Firefox and I'm not on a pre-paid plan. Cómo usar https://prepaid.t-mobile.com/ allows me to log in while using https://www.t-mobile.com/ gives me the "wires crossed" message. Chrome has the same behavior. I've noticed that using incognito mode allows me to log in via https://www.t-mobile.com/.
EDIT: And now, having logged in via https://prepaid.t-mobile.com/, I can now log in via https://www.t-mobile.com/ normally.
