Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
This is absolutely ridiculous!!! I have a lot of trouble believing they can't fix this issue. Maybe it's their way of forcing people to get T-Mobile phone service. I had it for years, but recently to Google Fi to cut costs. So I had a T-Mobile account until I closed it in March. Prior to this, I never had a problem.
