Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
HeavenM. I have spoken with 11 different reps from service reps to IT reps to supervisory reps and they all filed the wrong ticket?? You're saying it can't be fixed unless I reach out through Facebook or Twitter? I don't have T-Mobile Service, although I did for years and was very happy with it, so 611 is out, I don't have a Twitter account, and if customer service can't fix the issue, how is the team behind the Facebook account able to do what customer service can't do over the phone?
