Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
11 people really is a lot. Our team that handles requests through Facebook are a higher tier of help and you can show them screenshots of our conversation. I have very limited account access, but you can send me a direct message with your gateway phone number and the email you are trying to use as your T-Mobile ID and I can see what I can do to help since you have already talked to so many other people.
