Forum Discussion
Can't create T-Mobile ID
Hola,
I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them.
I receive this error everytime I try to create new ID:
We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.
I already tried to reach out to customer support multiple times, but they does not help…
Have open case #70425112 for that more than a week now..
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
The community account setup still asks for phone number at the end!
So I went to settings and cleared the cookies. Thereafter I was able to get passed the phone number send code issue.This should work. Good luck
I had a long rigmarole but the short version is as follows: tmobileID requires a unique email address. I had to call up tmobile home internet tech support to set this up and the very helpful person there walked me through it after I provided an email distinct from the email I used for my voice line tmobileid.
As only a home internet customer (signed up/activated in store and now equipment in my home), I experienced the same "don't recognize this email" hurdle as mentioned here and in many other forums. I finally had success signing up for the ID via the "T Life" app on my phone. It produced a very similar sign up page as the standard app and website, but unlike those others, allowed me to proceed without errors. I'm pretty sure I didn't even capitalize the first letter of my email address on the successful attempt, but you might as well try that as well. My phone was on my T Mobile Home WiFi at the time and the "T Life" app appeared to recognize I was using my new router during the process. Hope this proves successful for everyone else.
HeavenM wrote:
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
How do you file a ticket?
I've been trying for two years to get this fixed. Now the app is going away, and the new app requires, you guessed it - you to log in, which I can't do. I'm currently looking for another internet solution.
I had been experiencing this issue for the past year. I have T-Mobile home internet only and could not log in to my account. I finally reached out to T-mobile through their Facebook page today and they resolved the issue within just 10 mins. They simply remapped my existing email ID against my account, and the problem was solved.
