Can't make any payments on T-Mobile website

syaoran wrote:

Have you tried using *233 to make your payment and setting up AutoPay that way from your T-Mobile Prepaid line?

This actually worked when nothing else did.

I can't pay my account since 01 November. I have paid my accounts using login or guest pay for years using the same credit card. I can no longer pay my account using same methods or by phone. My bank confirms it it T-M that is cancelling the payment. Agents can't provide any help and T-M has not fixed the PostalCode/Zipcode entry field. My account is now suspended and  I can't do anything about it. Not sorry to miss a company that can't provide customer support. 

CDN Skater wrote:

I can't pay my account since 01 November. I have paid my accounts using login or guest pay for years using the same credit card. I can no longer pay my account using same methods or by phone. My bank confirms it it T-M that is cancelling the payment. Agents can't provide any help and T-M has not fixed the PostalCode/Zipcode entry field. My account is now suspended and  I can't do anything about it. Not sorry to miss a company that can't provide customer support. 

Are you trying to pay with a Canadian card?  If so, ask your Canadian Visa provider to add a US address as a secondary billing address to your card and use that.  This works with TD's Visa's and Visa Debit cards.

1/8/24 I am pre-paid client and I had the same issue, but was able to resolve it. These are the steps:

• Buy a "T-Mobile Prepaid refill card" at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card.
•  Look for the Pin number and enter it in your account. You have two options for that:
  • Call 1 877 778 2106 and follow the prompts to enter the pin number
  • In “My T-Mobile”,  “payment summary” you will find an option on the right that says “redeem refill card”.
• After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal.

I am glad to report that it worked and I was able to keep my service active.

I hope it helps for you.

Mahana

I'm a prepaid customer as well and I've been having billing issues since August '23. Since November'23 I've been doing something similar to Mahana. 
 

Walmart.com has direct top up cards for T-Mobile! There are several increment options ($10, $25, etc.) You can have it directly applied to your account or emailed. When applied directly it takes maybe about 5 minutes to hit account. 

Downside? Might need to make a few purchases if prepaid bill above $60! But worth it when no reps available or not able to help, stores closed, etc! 
 

Hope this helps, y'all! Sucks we gotta struggle just to give this company money! Lol

-Lew

My issues around making payments were resolved by deactivating my adblocker during my session. Some of you may want to try this. The rest of you should probably run an adblocker.

I'd like to take a moment to thank the team for making invasive tracking elements a dependency of critical site functionality, and for providing helpful error messages like "Request Validation Failed - STOREDPAYMENTS." It would have been completely inscrutable even if had been applicable.