Forum Discussion
Can't make any payments on T-Mobile website
I received the following text:
T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption, please login and re-setup your Autopay at <link>.
However, when I go to the website and try to refill my account, I get the following error, displayed under the “Payment method” section:
No podemos procesar esta transacción de pago. Visita una tienda para completar esta transacción.
The fields to input my payment information are disabled, so I cannot even attempt to make a payment. This is true regardless of whether I try to re-setup Autopay or even just make a one-time payment.
I tried on two different browsers (Chrome and Edge) and got the same results. Why can't I make my payment online? My cycle ends in a week.
The new update sucks so bad. Huge failure
The last time I used prepaid, it asked if you wanted to enroll in autopay after making a successful payment through the phone system.
This forum is primarily a peer help forum with very little presence from T-Mobile outside of moderation. No one here has access to your account. Have you tried reaching out to the T-Force Team via Facebook or Twitter?
syaoran wrote:
Have you tried using *233 to make your payment and setting up AutoPay that way from your T-Mobile Prepaid line?
I could not find an option to set up AutoPay using *233. They only gave me the option to pay a one-time fee using a prepaid card, or to speak to an operator, which would have cost $5
Yabos McGee wrote:
Same issue. Prepaid user for years (the old "Walmart plan"). I went to the retail store, and they also couldn't do anything. They asked for cash, which I didn't have. They told me to call the prepaid service number, which I did. They were also useless. My service was canceled due to non-payment. Since my bill is only $30 I found a workaround by buying a $30 prepaid refill card online through Walmart that described itself as "email delivery". However, you're able to put your phone number into a field in the cart on Walmart's site, so they applied the payment directly to my account. After making the payment through Walmart I was notified that my account was re-enabled within 10 minutes. This is pretty pathetic. Multiple T-Mobile support entities (retail store, phone support, and prepaid phone support) couldn’t apply a payment to my account, yet another company (Walmart) could.
I did have success using the Wal-Mart refill card; thank you for mentioning that. When did you start having this issue? It sounds like the problem is specific to this plan.
Anyway, I still am unable to get AutoPay set up again like it was just a couple weeks ago. Could a T-Mobile employee please comment on this and help me get AutoPay reinstated?
Same issue. Prepaid user for years (the old "Walmart plan"). I went to the retail store, and they also couldn't do anything. They asked for cash, which I didn't have. They told me to call the prepaid service number, which I did. They were also useless. My service was canceled due to non-payment. Since my bill is only $30 I found a workaround by buying a $30 prepaid refill card online through Walmart that described itself as "email delivery". However, you're able to put your phone number into a field in the cart on Walmart's site, so they applied the payment directly to my account. After making the payment through Walmart I was notified that my account was re-enabled within 10 minutes. This is pretty pathetic. Multiple T-Mobile support entities (retail store, phone support, and prepaid phone support) couldn’t apply a payment to my account, yet another company (Walmart) could.
Have you tried using *233 to make your payment and setting up AutoPay that way from your T-Mobile Prepaid line?
pineapple wrote:
Why can’t I make my payment online?
https://community.t-mobile.com/accounts-services-4/unable-to-add-credit-debit-card-or-set-up-auto-pay-38556?postid=142449
