Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, and my sister's. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends me back to select the phone and payment options after it starts to load the final screen that let's me purchase it. I'm so annoyed at this point that I'm ready to switch to another carrier. Has anyone else had this problem? If so, have you found a solution for it? I've tried clearing my cache, I've tried incognito mode, I've (as I already stated) used several different devices with no luck.
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
Same here!
Sprint is wayyyy better, I need to cancel this. Never had this bad of a time whit service! You know the only reason why I ever had to move to others is the fact this bill I have IS way over my limit! More then $100 for a bill! the service there putting out should be $20!
I am having similar issue. Not able to pay for data plan. When asked on the "Chat with Expert", they gave me a number to call. When I call the number, they are charging me service fee to talk to the support agent (sorry "Expert"). 😒
Years later, as of today 1/20/2023, am unable to shop for a phone, muchless actually make a purchase. Other areas of the tmobile site seem to behave normally, but when I click Shop now, I get the following:
{"code": "General-1004", "userMessage": "Gateway Timeout", "systemMessage": "Gateway Timeout", "detailLink": ""}So the good news is, the old "We hit a snag!" has been replaced with fresh gibberish. As a new customer of about 10 days, I am seriously considering moving back to my old provider. This is amateur hour stuff. I have no issue at all with other websites. Just this one.
