Forum Discussion
Can't Make Online Purchases
I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, ...
Oh my goodness! You have definitely tried everything imaginable to rule it out as a browser issue. If you are getting this error when trying to upgrade through your my.t-mobile.com account, we are going to need to take a closer look at what is going on at the account level to fix this. If you have not already, please contáctanos so our care teams can get this sorted out for you.
Years later, as of today 1/20/2023, am unable to shop for a phone, muchless actually make a purchase. Other areas of the tmobile site seem to behave normally, but when I click Shop now, I get the following:
{"code": "General-1004", "userMessage": "Gateway Timeout", "systemMessage": "Gateway Timeout", "detailLink": ""}So the good news is, the old "We hit a snag!" has been replaced with fresh gibberish. As a new customer of about 10 days, I am seriously considering moving back to my old provider. This is amateur hour stuff. I have no issue at all with other websites. Just this one.
