Forum Discussion
Can't return trade-in device at any T-Mobile store - system shows error
I got switched to T-Mobile with three lines and home internet. I upgraded two phones by trading in existing devices. I did it in-store at Transit, Depew. The staff was accommodating. One of the trade...
I have had similar issue in Colorado store on 10/27 and 10/28/2023 trying to drop off deferred trade ins (delayed trade in to transfer data to newly purchased T-Mobile phones). I was sent mailing labels but when I tried to print it reported system errors. The store reported T-Mobile is transferring to new trade in system on 10/27.
I called T-Mobile phone support today 10/28 and they were able to send UPS shipping labels and instructions for returning phones today. Will package up and drop off to UPS.
