Forum Discussion
Cheated by t-mobile
I went to the store to change carrier from Mint to T-Mobile because I thought that T-Mobile would be better when I traveled to foreign countries. I signed up for a senior plan that seemed reasonable and the store manager offered me a free iPhone on a plan that still exists but now almost 3 months later a little modified, a little more expensive, but basically the same: https://www.t-mobile.com/cell-phone-plans/unlimited-55-senior-discount-plans?cmpid=MGPO_PB_P_EVGRNPSTPD_43700070661085169_&msclkid=ded60f78a141101c7cda6a76a8374d5a&gclid=ded60f78a141101c7cda6a76a8374d5a&gclsrc=3p.ds I accepted and was told that I would be charged 24 installments for the phone, but that an offsetting credit would also be given. I have called every month because that credit did not appear on my bill. Now I am told that coming from Mint I am not eligible for this free phone. I was not told this all the other times I called. The only possible remedy I am told is to go back to the store where I bought it and try to invoke something called "buyer's remorse." I plan to do this but have low hope of a remedy.
Unfortunately MNVO’S usually aren't included in most free phone promos.
How long have you had the phones since there's a limited remorse period.
https://www.t-mobile.com/responsibility/legal/return-policy
They must have known that at the store when they gave us the new phone. Our receipt is 6/28, so it is just within 90 days. And we asked them for something in writing about the free phone at the time but they just fobbed us off.
We are going to the store now.
At store locations you have a 14 day window.
