Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Store at 25401 Eastern marketplace plz, Chantilly, VA 20152. My first visit to the store today was horrible and i also I run two business in the same property and we are customer service based business this is not how a customer service is done. i went there and a new employee he seems like was working and all of a sudden he came from inside started yelling at the guy who was helping us and started yelling which is not good at all. i have 50 employees working from me including 5 managers and this is not how you treat other employee. Also the way he was talking with us showed so much of attitude and giving me that looks. his name is Min Yu and id number1270745. he needs to understand what customer service is otherwise he is going to loose lots of customer like he lost us.
