Forum Discussion
La facturación por tarjeta de crédito no funciona
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Por favor contáctanos when you have a moment so our care teams can look into these issues with you.
Well that is no good at all! Is it only the website that gives you the error? Have you tried using the same card via our automated system when calling 611?
Sorry folks! If you are able to make payments over the phone but only having the issue with online payments, we will need to open up a support ticket with our web teams to get this fixed. This is something that is totally fixable so please contáctanos when you have a moment and we will get everything sorted out.
Over the phone is also damage...We are unable to make payments over the phone nor online.when this is going to be fix?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Por favor contáctanos when you have a moment so our care teams can look into these issues with you.
I got it fixed, eventually! There was a restriction placed on my account due to an issue. Two fraudulent charges had appeared on my credit card a few months ago; I notified the credit card company and got it reverted but T-mobile ended up losing that money hence the restriction. Now it's working fine..
There are no issues with security on my computer... not only have I successfully used my card(s) on several other website for purchases, I am also an expert pc user that knows how to protect myself. Trying to blame T-Mobile's obvious problem on their customers is beyond lame. I was forced to drive to the local store to pay my bill again (not that 7 miles is a long way, but in this day & age why should anyone have to?). BTW using the SAME card that the website said wasn't valid. To rub salt in the wound, I get a nasty-gram text 3 days after I made payment in person notifying me that my bill was past due. T-Mobile is simply a very inept company and they havn't a clue how to treat a customer that has been with them for 6 years now.
I am so sorry that you had to go through that @magenta3480727 If you have an issue making a payment with a specific card, we will usually recommend checking with the financial institution first but if everything is clear on their side, this is something that our support teams can definitely look into.
@magenta3505755 Glad to hear it is working now! Was the restriction put on your T-Mobile account or was this on your bank account?
I'm having the same issue! I have tried three different cards and it is saying that it is invalid!!I already used the cards for other purchases! This is very frustrating!!
I have the same problem..I was able to make a payment on the 26th but cannot get it to accept my bank information now
I'm Having the exact same problem. When I try to pay my bill all I get is "Ingresa un número de tarjeta de crédito válido" In crome, on Edge, and on the phone app. It doesn't have my old, saved cards ether. My bill is already over due and you get charged if you make payments over the phone. 😥
