Forum Discussion
Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month's info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a da...
Hey guess what! All the feedback we received here had a great impact and I just got confirmation that this is now resolved! I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! Thanks again for sharing your experiences. 😊
Flaca wrote:I was texting with at least 3 techs yesterday, they told me they were updating their system. They actually have access to our usage details in their system so I asked them if they could send my call, text and data usage for this cycle to my email. The first tech sent me a list of phone numbers he typed out for me, but nothing more, then he connected me to a supervisor. They said they were going to email me what I requested within 24 hours so let's see if this afternoon they actually send it.
Did they send it? I will also call and request if so!
