Forum Discussion
Eligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I'm starting to regret it. First my son's line when we changed the sim card to T-Mobile stopped working, he can't make cal...
Oh no. Sorry you've had this much trouble. Should be a pretty seamless switch. I have some info that I think will be helpful. Looks like you might be referring to the Switch to T-Mobile offer that gives you a payoff for your phone up to $1,000. If that's right, there's a section for Verizon devices that are eligible for the offer. I'd check their first since that's a limited offer. If you're using an eligible device, you've gone through the 4 steps and the issue continues, you can message our T-Force team on Twitter using the @TMobileHelp handle. Link them to this thread so they can see what you're going through and help you out.
The new excuse is , there's a glitch in the software. Be assured they're going to make it right. I have four different names of customer service representatives that assure me that they're personally handling my issue. What they need to do is deny my original claim and then resubmit it. Not because I did anything wrong but because of a glitch in the system. No one.
Can help me.I just have to wait. Don't worry, multibillion-dollar corporation.That cares nothing about me is going to do right by you. I was actually told calling back.Doesn't help me.You're just gonna have to wait. Wait for what? Wait for them to decide to honor our agreement.? According to the representative, I spoke to the glitch.Is the software is denying everybody. Sounds like an insurance company to me.How's that working out for you
