Forum Discussion
Employee lied
I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be. I have a signed contract stating the amount of 130.00. When I recieveed the bill it was 180.00...
That is quite the price difference! We will want to take a closer look at your account to see what the discrepancy is here. If you have a moment. Por favor contáctanos so our care teams can pull up your account and see where this extra $50 is coming from.
Prijor wrote:T mobile employee lied to me to sign up for the service. This is what was offered by Tele Sales expert get a Samsung Z flip on us with a qualified trade in, I traded in a lgv60. Plan is $55 with auto pay it will be only $50 and I added 360 protection for $18. Total should be only 68 plus taxes. But my bill is 116. I contacted numerous times only to be told the plan I'm in is not eligible for the promotion and I have to pay excess $35 monthly to be eligible. And guess what they don't have the promotion anymore. So they stole my lgv60 and now trying to also charge me 1000 for the phone. I'm ready to cancel everything and send their phone back which they don't accept so I'm here with no choice. T mobile makes a mistake and now I'm penalized. Just take your phone and give me peace of mind. To whomever this concern.
Reading this drivel means nothing more than to disparage T-Mobile.
Now, if you wish to give us explicit details on what plan, trade-in phone evaluation, and contract you signed up for, and what your billing now shows, may give you more creditability. Even a copy of your contract and bill posted for us to view would be more preferred.
