Forum Discussion
Employee lied
I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be. I have a signed contract stating the amount of 130.00. When I recieveed the bill it was 180.00. When I called customer service and also talked with someone at the store they said that they could not help me. When you sign a contract isn't it legally binding. I am fixing to take it to court. This is not right. My daughter was there as well and heard all that was said.
That is quite the price difference! We will want to take a closer look at your account to see what the discrepancy is here. If you have a moment. Por favor contáctanos so our care teams can pull up your account and see where this extra $50 is coming from.
I bought a new phone a week ago. I was offered a trade in promotion that was available with my plan. The young man Charlie promised a value of $700 for my phone with credit installment of $29/mo for 24 month. Today when I've gone over my account history I can see all the changes he made and now it says my credit will only be $5.84/mo. That is a ridiculous difference of price. I specifically told him I was on a budget. I traded my iPhone 12 and because he valued it at the price above I decided to get the iPhone 14 and pay the price difference later on. So I would like to know why I'm not receiving the amount I was offered. Not only that but I've already been back because at the store he kept adding on things such as usbc charger, otter box case, screen protector. I told him I didn't want to purchase any of this and he said "don't worry about it you aren't paying anything for it. Just don't tell my boss" I kept saying no thank you and he put the case and screen protector on any way. Once I got home I noticed he actually rang it all up and I was charged and he used some type of credit towards it. I went back for him to explain it to me the next day and he assured me it didn't interfere with my $700 credit. I need this cleared up because I'm on a budget and he knew that and still lied to me about everything. My family has been with T-Mobile for 17 years and I started a separate plan about 4 years ago. The service has been fine but I don't appreciate being lied to especially with such a huge price difference. I'd appreciate it if I can get this resolved.
