Employee Review

Recently I had the most wonderful customer service experience over the phone with Larry from Birmingham AL. Best customer service rep I've ever spoken to. Promote this guy!

So glad reading posts like this @Tyang049. Just warms the heart. Thanks for coming here to share that love. 😀

Tyang049 wrote:

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐️⭐️⭐️⭐️⭐️

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐⭐⭐⭐⭐

I need to leave a review here. Lately is literally imposible to get customer service when we need it. Either by phone or chat nobody answer, the return of the calls are way later, when you are busy. What is happening with the service? And no, it is not due to the time, because I have tried already different times. What is going on here?

My device is eligible for a trade in and I do a get discount if I trade it. But I do not get Half Off when I trade it in on any plan like the ad says. If they were being honest the ad would read, iPhone 13 Pro & AirPods UP TO HALF OFF when you trade in an eligible device on any plan. Saying the customer gets Half Off with the trade in of an eligible device directly states that the customer gets Half Off, not $100 off, not $200 off, but Half Off.

So why is it that I am offered $100 off on my trade in which is a device that is eligible for trade in? Didn't they say I would get Half Off when I trade in an an eligible device? It's because the customer only gets Half Off on a trade in of an eligible device IF the device is an iPhone 12. So of course the ad could also have said, Half Off if you trade in an iPhone 12. That would have been honest.

DE REGRESO A PEDIDO DEL PÚBLICO
La combinación perfecta. iPhone 13 Pro y AirPods a mitad de precio.
Con 30 créditos en la factura mensual when you trade in an eligible dispositivo on any plan

I opened up a chat on the t-mobile website on 12/7/2021 and asked if the offer below requires the customer to add a new line. The agent just kept telling me that only the Magenta Max plan will give me this option. I said the ad says "on any plan" not just Magenta Max. I also told the agent, go to the website, click on deals, select "Apple" and then they could see the deal I was referring to. It took me 4 times of copying and pasting the same thing before they bothered to read it thoroughly and finally realized that the ad says "any plan" and that I was not referencing some deal offered through the Magenta Max plan. They said it didn't require the addition of a new line but they still didn't seem to know what they were talking about. 

I went to the t-mobile store to talk to someone in person. It turns out that although the ad sounds like the iPhone 13 Pro and the AirPods are half off with an eligible trade in, it is only if your trade in is worth $400+ dollars. The ad is misleading. Is this false advertising? They make it sound like the iPhone 13 Pro and the Airpods are half off as long as you have a device that can be traded in!

DE REGRESO A PEDIDO DEL PÚBLICO
La combinación perfecta. iPhone 13 Pro y AirPods a mitad de precio.
With 30 monthly bill credits when you trade in an eligible device on any plan

Best service ever!  @Queen5667300@T-Mobile has the best above and beyond attitude. Problem solver and a true asset to the company! 

Goodmorning! I have recently spoken to Paul over the phone and he has given the most AMAZING service to me 🙂 .I'm going through a really hard time right now and he was so understanding. The service he gave , It was quick and he didn't give me a hard time at all . T-Mobile keep doing what you're doing with Paul ! . I wish I could get him every phone call . THANK YOU GUYS !! ❤️

Julie H. wrote:

We have been T-Mobile customers for 17 years. Recently we upgraded our phones at a retail store. Unfortunately at the store we were misled by a promotion and it turned in to quite a mess. After no success working at the retail store I spoke with Whitney a T-Mobile expert in Maine who was understanding, professional, knowledgeable and came up with a resolution that we were happy with. We were very unhappy with T-Mobile prior to luckily getting matched up with Whitney. We will now continue our long standing partnership thanks to Whitney. My recommendation here is to make sure you deal with a corporate T-Mobile store and not a third party retail store. We did not realize there was a difference and something T-Mobile should let customers be aware of. To find out a corporate store location you can get that information easily from Customer Service.

 

 

3 months old but Sprint had the same thing. if memory serves you can usually tell by the name on the boards.. it’ll say something like Sprint on the primary brick and mortar stores and “by Sprint” on the privately owned ones….so not sure if its the same thing with the TMO stores compared to the privately owned ones.