Employee Review

My biggest mistake was leaving Verizon. Don't trust TMobile on their so called promotions. Everything is a lie. Don't trade in your phones with them. I lost 2 of mine to them for free. There's a lot to say. They rob you in daylight because they are trained to lie. Most important if on auto pay.. always check your transactions. They steal by charging you more every month. 

magenta4753749 wrote:

Can I leave a T-mobile employee review anywhere?

I'm trying to leave a review for tmoble on Google and it directed me here. I have had Tmobile for 3 yrs and continuing! I had a question today and 2 representatives helped me today Aliz and JM, I want to leave separate reviews but incase I can't or have to wait 24hrs after leaving 1 review.

I have been with Tmobile for 3 yrs and continuing. When I ever need assistance from Tmobile weather it is on the phone with customer service or in person at my local store I have always been 100% satisfied every time! No doubt being put in a good mood by Tmobiles representatives hands down! I have left reviews for many online or I always make sure I leave ratings in the surveys that randomly come by text or email! Today I had the pleasure of speaking with 2 representatives Aliz and JM and thank you again for a 5 star rating! I used to ask if they all do a happy dance before there shift lol! JM was very positive and professional with me and listened to my needs and questions. Aliz was so super professional and positive with me throughout the full conversation! Aliz and JM answered all my questions to the fullest and some. They both were very polite and so cheerful. If your in a bad mood before calling your gonna be in a better mood when your done talking to Tmobile representative! My service with Tmobile has always been great and the new wifi box has been great as well! Thank you again Aliz and JM!!

                      Atentamente,

                                        Brittany Sowle

Just in case I don't get a survey, I wanted to make sure Christopher at the TMobile store in Covington, WA get his due kudos. Walked in the store with questions concerning getting a phone that would work to text and call from the middle east, not to the middle east. Christopher knew exactly what we needed and we even threw in a few more kinks that he didn't even blink at! It was such a positive experience. Christopher was so personable, helpful, got us a new phone, new number, and out the door in under 30 minutes. It was awesome!

Yesterday i was looking for some help with my account, so i called t mobile support.

the person i was connected with was awesome, and really helpful, and cheerful (for some reason..)

and she was awesome. she said her name was Contessa, and i’d like for her to be recognized (as above average)by the t mobile corporation.

our phone call took place one December 20, 2022. please reach out to me if you need more information  on the call.

thanks!

I never received a link to give a review for Alberto (hopefully I got the name right). On November 30.2022, he helped me at 9 a.m. at the T-Mobile location at 3225 14th St NW, Washington, DC, 20010. He was super helpful and was able to connect my service to my other phone in less than 10-15 minutes. Amazing! Thank you! 

My husband and I purchased new phones from Costco. When they arrived we went into the Parker, Colorado location where the manager Lane Erskine was very friendly, helpful, and most of all knowledgeable.  It was a very pleasant experience.

I can pass these along :D Best part of my job is seeing that we are making a positive impact on peoples’ lives!! Thanks for sharing the feedback here so we can shout it from the mountain tops for all to hear. 

@HeavenM 

you guys still able to pass these up the chain to get these employees noticed?

Today I had the best experience ever at T-mobile here in Charlottesville Virginia… My phone was messed up and Maryam and Jessica and Rachel made sure I was taken care of. They offered me a lot of promotions they are having like the 5g promotion.. the staff was very respectful, and they treated me when I first came in. Maryam the manager I swear she goes above and beyond to make sure her customers get the best service ever. I was so happy getting a new from there today. I got the iPhone 13. I'm so grateful and blessed to have the staff at T-Mobile to help me. I want to send a huge thank you to Maryam .. I even got a little gift bag with some goodies in it yay .. I want to say thank you so much again for the best service today..the store I went to was T-Mobile-837D 1600 rio road east in Charlottesville Virginia… sales rep#989 my experience was magically and it will definitely bring me back.. I even got to do a TikTok there… Rachael, Maryam, and Jessica you all rock…… Sharonda Jackson 

I want to give a shout out to Naomi from 207th street Broadway at tmobile. She was very friendly, helpful and attentive to the needs of the customer. She helped my dad Juanito Marte with his new phone. He was very satisfied with the great customer service she provided.