Employee Review

Location 4350 Ridgecrest Dr Se, Rio Rancho NM. 

Nicole was my rep and she did amazing! Employee of the month!

Hello! Please pass this on to any appropriate parties.

I want to thank Gavin Smith from the Florence, KY location.  He assisted me in opening up a new plan, obtaining the best deal that encompassed all I was looking for, the switch from Android to iPhone, and everything in between.  He was welcoming, knowledgeable, and seemed like he truly enjoyed what he does.  It was a breath of fresh air to have such a hospitable salesman who could sell but not make me feel an insane amount of pressure.  I understand there's always a quota, but if you oversell me, I am the type of person to lock up and walk away because of a feeling of discomfort.  This was NOT the case at all.  In fact, I wanted to buy everything in the store for this young man.  He's an absolute asset to your team and you should be grateful you have him. Thank you, Gavin, for everything you did for me & continue to do when I call the store with questions.  

Reconocimiento Billie@T-Mobile - What an well rounded, outstanding professional on tech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know and understand . Excellent job, people respond and follow through at a substantial higher level than if they are just told what to do without reason. This type of care provided me to trust and feel satisfied. The natural way in which Billie@T-mobile helped me was humane and refreshing. I never had customer service in which she provided. You cant teach the genuineness and patience that made her stand-out so far from the rest and a job well done. I now simply know and understand things that I could never quite really put together and even though I use them often. Thank you for your professionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Nuevamente, gracias.

I want to give feedback on my experience while at TMOBILE in Montgomery, Alabama. I added a new line to my exsisting line, but for some reason, I could not get it activated over the phone with the expert. Therefore, I arrived at the store and a store expert name Darius Brewster greeted me as well as any other customer that came in after my arrival. Darius Brewster is an exceptional employee, his customer service is off the charts. This young man is exceptional. He is patience, knowledgable, shows great customer service, consideration, empahty, respectful and all the positive practices above. Meanwhile, as Daruis was assisting me with my phone issues, he was on the phone with the TMOBILE expert, I watched this young man greet, assist me, helped solve the issues with about 4-5 other customers phones, as they each came into the store, one at a time, WOW!  To add, at one time, he was waiting on me, the customer standing there, as he was helping another customer on the Ipad, there is no greater customer service, if so, I did not see it. Darius gets the job done, without even thinking about it; yes, he does enough for 2 people. I have been a customer with TMOBILe for almost 20 years and I have never, ever seen such great customer service and compassion, in an employee. I was happy when I left, and I think everyone else was pleased, as well. I did not hear not one complaint, about his customer service. Employees like Darius Brewster are very hard to come by, and he deserves an award and a raise. 

Karen McQueen

I wanted to leave a review on a costomer servies representative. her name was kris. i wanted to say she was amazing she kind,calm,and did allshe could tohelp me the costumer out. i really wish for this to be shared. with her manager or whoever.she deserves a total raise

I did not get a survey, so I would like to leave a review on my recent sign up to TMobile services in the Port St. Lucie store at 3027 SW Port St Lucie Blvd, Port St Lucie, FL 34953. Anna was extremely helpful and courteous and I have been searching for 10 minutes for a way to thank her! Great experience.

Jennifer Whiting

I am a new customer to T-Mobile, I went to the store and explained exactly what I wanted and I chose the magenta max family plan but I was surprised after that none of the promotions that I had was used ( switching the number and the promotion offered by my work ..) and the bill was big one and different than what i heard from the store manager assistant 😕… so I decided to take back everything and cancel my account and go back to my old phone service.. but one very excellent employee in the customer service was able to calm me down and he was extremely helpful and understanding to the situation and he did his magic and fix everything very professionally , His name is Ethan ,I asked for his last name but he said it’s against the T-Mobile policy so he gave me his work id number :128060612 .

if my account is still here with T-Mobile, it’s only because of Ethan … hopefully T-Mobile will promote him he deserves it 💯.. 6 families waiting to see my experience with T-Mobile to switch their lines..

I want to give a shout out to Naomi from 207th street Broadway at tmobile. She was very friendly, helpful and attentive to the needs of the customer. She helped my dad Juanito Marte with his new phone. He was very satisfied with the great customer service she provided. 

Today I had the best experience ever at T-mobile here in Charlottesville Virginia… My phone was messed up and Maryam and Jessica and Rachel made sure I was taken care of. They offered me a lot of promotions they are having like the 5g promotion.. the staff was very respectful, and they treated me when I first came in. Maryam the manager I swear she goes above and beyond to make sure her customers get the best service ever. I was so happy getting a new from there today. I got the iPhone 13. I'm so grateful and blessed to have the staff at T-Mobile to help me. I want to send a huge thank you to Maryam .. I even got a little gift bag with some goodies in it yay .. I want to say thank you so much again for the best service today..the store I went to was T-Mobile-837D 1600 rio road east in Charlottesville Virginia… sales rep#989 my experience was magically and it will definitely bring me back.. I even got to do a TikTok there… Rachael, Maryam, and Jessica you all rock…… Sharonda Jackson 

My husband and I purchased new phones from Costco. When they arrived we went into the Parker, Colorado location where the manager Lane Erskine was very friendly, helpful, and most of all knowledgeable.  It was a very pleasant experience.