Extremely Disappointed - A Very Bad Customer Service

I am writing this letter to express my extreme disappointment and frustration with the level of customer service I have received from T-Mobile today. As a loyal customer of your company for the past 9 years, I expected a certain standard of assistance and respect that has unfortunately been sorely lacking in today's interactions.

I have been connected with Customer Service more than four times regarding the account data plan issue. They spent around 3 hours and did not resolve the issue, instead making false promises and continuously redirecting to a new customer service worker. Meanwhile, one of the line plans was changed without notice, and my family plan was altered.

Until now, no resolution has been presented. My time has been completely wasted, and I have not been treated like a loyal client by T-Mobile's supervisor or any of the customer service agents who have dealt with me today. I had a really horrible encounter today with irritated circumstances and first time I had with one of the worst  support from Tmobile.