extremely disappointed

I am extremely disappointed in frustrated with the service I’ve received from T-Mobile and the many many hours I’ve spent on the phone trying to just have a normal level of service and not receiving it. 

I canceled my phone plan in November. There were two numbers on the line. I called and canceled the plan, and we decided that we wanted to port out one of the lines. We dealt with this through Verizon and then called back in December to formally cancel the plan. We thought we would be done then - but in March we noticed that a charge from T-Mobile was on my credit card (we had AutoPay set up from the plan we canceled). We called and questioned why there was a charge for a plan that was canceled months before. T-Mobile apologized and refunded the charge. We turned off AutoPay then.

Then in May we get a letter that we owe T-Mobile over $500 for this plan. I called and disputed this. The woman said she couldn't access the account and that I would have to dispute via Amsher. I did. I called and explained the situation. I have now gotten another letter that the charge is valid and we must pay it. I called T-Mobile again and received the worst customer service of my life (the first woman I talked to was nice but not helpful- the second was extremely rude.) I am not paying for a phone plan that was canceled 9 months ago. I would love to not have to spend any more hours of my life on this. Please help me resolve this issue.

Gracias,

Leah Miller