Forum Discussion
Extremely long (multiple hours) hold times during the past week --- why?
Situation Long hold times -- hours -- for customer service started recently. Even a requested "warm transfer" to an expert for a particular technical question placed me on hold for another ninety m...
The best time to call for the shortest wait times and to have your best chance at getting a rep from the US, is at 7AM ET. T-Mobile still maintains a handful of US based call centers for postpaid users. All prepaid will be served by outsourced overseas reps.
