Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
Amanda thanks for your reply. I have to be honest and tell you that Tmobile putting this on our account w/out any advance notice and having it activate on all international calls rather than just "some countries" as stated on your FAQ is very annoying, disappointing and frankly unprofessional. I'm considering moving my 6 lines back to AT&T if you want to know the truth. As stated in my earlier message, I'd completely understand if this were to come on to calls with high fraud issues (like Africa and some parts of Asia), but to the UK and EU? That's just absurd. Also since the call is originating on a TMO handset that's registered on the TMO network- what kind of fraud is TMO protecting against. Is this an admission by TMO that their network is not secure and that digital handsets can be compromised? Not good...
